About etech

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cope with shopper problems, offer acceptable solutions and options in the closing dates; stick to up to ensure resolution 

Communicate with current and prospective prospects utilizing a number of Computer system click here and telecommunications technological innovation/software package to provide information and answer issues.

Will connect with functions to ensure that the expectations when it comes to QA assist to your strategies are achieved

ABOUT ETECH Etech provides subsequent generation BPO remedies. a worldwide minority owned organization, Etech has produced and trademarked how to show your knowledge into strategic insights.

Take inbound or make outbound calls to clients with the objective of speaking about non- gross sales connected issues.

conversation (composed and verbal): Strives to speak both of those English and Spanish, and generate clearly and succinctly in a variety of configurations; can get messages across to possess the desired outcome. Strives for closed-loop conversation by proactively anticipating “the next concern”.  

AI is shifting how we comprehend customer interactions. At QEval University, we explore the power of speech analytics, instructing you ways to uncover deeper insights from every single dialogue. discover to use these insights to further improve shopper pleasure and boost agent overall performance.

an experienced demeanor with the opportunity to take ownership of each chat, get in touch with or e-mail and locate an answer for every buyer.

realizing every one of the ins and outs of our products and solutions/products and services, right down to the last depth, indicates you’ll manage to deliver your buyers with by far the most extensive and efficient answers doable.  

Answers incoming phone phone calls, decides objective of callers, and forwards calls to correct personnel or Office.

make sure shopper's confidential information and facts is sufficiently protected and only used for official reasons. 

recognize procedure degree chances to boost Merchant Settlement procedures and operate with accounting teams for betterment of Settlement procedures 

Etech’s impressive technological innovation methods and experienced leaders have an understanding of your organization needs and realize the strategic insights your manufacturer should push results.

Be open and attentive to constant coaching, get an Lively role in functionality organizing and aim location.

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